Welcome to Ecore vCard! This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our digital business card platform and WhatsApp store services. Ecore vCard is operated by Ecore Techco LTD, a limited company registered in England, UK under company number 14140130, officially serving users via its international domain https://ecorevcard.net.

We are committed to protecting your privacy and ensuring the security of your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and other applicable privacy laws. This policy applies to all users of our services, regardless of how you access or use our platform.

By using our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our services.

Information We Collect

We collect information you provide directly to us, such as when you create an account, design your digital business card, set up your WhatsApp store, or contact our support team. This includes your name, email address, phone number, business information, profile photos, and any content you upload to our platform.

How We Use Your Information

We use your personal information to provide, maintain, and improve our services, including creating and managing your digital business cards, facilitating your WhatsApp store operations, and providing customer support.

Your information helps us personalize your experience, send you important service updates, process payments for premium features, and ensure the security and integrity of our platform.

We may also use your information for analytics purposes to understand how our services are used and to develop new features that better serve our users' needs, always in compliance with UK GDPR principles.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in specific circumstances, such as with your explicit consent, to comply with legal obligations, or to protect our rights and the safety of our users.

When you share your digital business card or use WhatsApp store features, certain information becomes visible to recipients or customers as intended by the nature of these services.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments in compliance with UK data protection standards.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection as required by UK law.

Your Rights and Choices

Under UK GDPR, you have the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. You can exercise these rights by contacting us or managing your account settings.

You may also opt out of certain communications from us, though some service-related messages are necessary for account security and functionality. You have the right to withdraw consent at any time where processing is based on consent.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and analyze usage patterns. We comply with UK cookie regulations and obtain appropriate consent where required.

You can control cookie settings through your browser, though disabling certain cookies may affect the functionality of our services. We provide detailed information about our cookie usage in our Cookie Policy.

We may use third-party analytics services that use cookies to help us understand how users interact with our platform, always ensuring compliance with UK privacy laws.

International Data Transfers

Your information may be transferred to and processed in countries other than the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, including adequacy decisions or appropriate safeguards such as Standard Contractual Clauses.

We comply with UK GDPR requirements regarding international transfers and work only with service providers who meet our privacy and security standards and provide adequate protection for your data.

Data Retention

Retention Periods

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements, in accordance with UK data protection principles.

Account information is typically retained while your account is active and for a reasonable period thereafter to accommodate account reactivation requests, unless you request deletion.

Transaction records and communication logs may be retained for longer periods as required by UK laws and regulations, including tax and accounting requirements.

You may request deletion of your account and associated data at any time under your right to erasure, subject to legal retention requirements and legitimate interests.

Children's Privacy

Age Restrictions

Our services are not intended for children under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under this age.

If we become aware that we have collected personal information from a child under the applicable age, we will take steps to delete such information promptly in compliance with UK GDPR requirements.

Parents or guardians who believe their child has provided us with personal information should contact us immediately so we can take appropriate action.

We encourage parents to monitor their children's internet usage and to help enforce this Privacy Policy by instructing their children never to provide personal information through our services without permission.

If you are under the applicable age of consent, please do not use our services or provide any personal information to us without parental consent.

We may require additional verification for accounts that appear to be created by minors to ensure compliance with age restrictions.

Educational institutions using our services for students must ensure appropriate consent and supervision in accordance with UK data protection laws and educational regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes via email or through our platform, as required by UK law.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information. Ecore Techco LTD, a limited company registered in England, UK under company number 14140130. For any inquiries, please contact us at: info@ecorevcard.net or by phone at +44 7388 024469.